Salon Policies
Learn about scheduling, cancellations and all other policies at Sunny Bunny in Newton, MA.
1 /Children
We ask you to arrive to your appointment with out children. At Sunny Bunny, we aim to offer you and every guest a comfortable and uninterrupted service. In the event you arrive to your appointment with your child, your service will be declined and a cancellation fee will be due.
2 / No guests allowed
Guests of any kind (children, friends, family) are prohibited due to the intimate nature of our space.
3 / Cancellations
To secure your appointment, we require a credit card and adhere to a 48-hour cancellation policy. If you cancel within this period, a fee of 50% of the service cost will apply. No-shows will be billed at 100% of the service fee. Please note that cancellations due to illness will still be subject to these charges.
4 / Reservations
The time you reserve for your appointment has been saved just for you and therefore, is equivalent to the amount of time you will be charged.
Example: If you book a 5 hour service without consultation, you are responsible for the 5 hours even if your service only took your Stylist 3 hours.
If you reserve a 3-hour service without consultation & your hair goals require more time an alternative suggestion will be made. If you’re not satisfied with the alternative & opt not to get your hair done, you are still responsible for the time reserved.
To avoid resevation errors, please fill out your stylists consultation form which can be found on our About page.
5/ Refunds
All services are non-refundable but we are more than happy to schedule a corrective service free of charge. All corrective services must be communicated and approved by management.
A corrective service is only in the event of a mistake taking place by a service provider, not in the event that you change your mind after the time of your service. It is important that you contact the salon within 5 days schedule a corrective service.
To receive a complimentary correction you must schedule with the original stylist that preformed the original service.
You are more than welcome to schedule a corrective service with a different stylist, however the appointment will not be complimentary.
6/Payment
Payments are done with your credit card on file. This is the same card that holds your appointment. You may update your cc anytime. It is the only form of payment that we accept. You must put a cc on file in to reserve an appointment.